Ohanki

Returns & Cancellation Policy

At Ohanki-Nagaland.com, we take pride in offering thoughtfully crafted products that reflect the culture and artistry of Nagaland. Our Returns & Cancellation Policy is designed to ensure your satisfaction while respecting the effort behind every handcrafted item.

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1. Returns

We accept returns under the following conditions:

Return Window: You may initiate a return within 7 days of receiving your order.

Condition: Items must be unused, unwashed, and in their original packaging with all tags intact.

Eligible Items: Apparel, accessories, and decor items.

Non-Returnable Items:

Custom or personalized products

Sale or discounted items

Food, hygiene, or beauty products

How to Return:

1. Email us at ohanki.dimapur@gmail.com with your Order ID and reason for return.

2. Our team will respond within 24–48 hours with next steps.

3. Ship the item to the provided return address.

4. Once received and inspected, we will issue a refund or store credit within 7–10 business days.

Note: Return shipping charges are the customer’s responsibility unless the product was damaged or incorrect.

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2. Cancellations

Before Shipping: Orders can be canceled within 12 hours of purchase or before shipment confirmation, whichever comes first.

After Shipping: Cancellations are not possible once the product has been dispatched. You may opt for a return after delivery.

Refunds for prepaid canceled orders are processed within 5–7 business days to the original payment method.

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3. Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item:

Include your Order ID and clear images/videos of the product.

We will offer a free replacement or a full refund if the issue is verified.

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4. Contact Us

We are happy to assist you:

Email: ohanki.dimapur@gmail.com

Phone: +91 9233586484

Website: www.ohanki-nagaland.com

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM

Refund and cancellation