Purchasing Policy

Purchasing Policy
At OHANKI – Flavors of Nagaland, every order reflects our passion for authentic, handcrafted flavors rooted in tradition. This Purchasing Policy outlines the terms and conditions that apply when you place an order with us.
By purchasing through our website, you agree to the terms below.
1. Your Order, Our Commitment
We treat every order with care, precision, and respect for your expectations. From preparation to packaging and delivery, we ensure that your OHANKI experience is seamless and satisfying.
2. Orders
Orders are typically processed within 1–2 business days after confirmation.

You will receive an order confirmation email once your purchase is successful.

If an item is out of stock or requires additional preparation time, we will notify you promptly.

3. Shipping
All orders are shipped using trusted third-party courier services for reliable delivery.

Shipping timelines: 2–4 business days after dispatch (may vary based on delivery location and courier availability).

Shipping charges will be calculated at checkout based on your location and order size.

Once your order has been dispatched, a tracking number will be shared via email or SMS for your convenience.

Note: Delivery delays may occur during high-demand seasons or due to unforeseen circumstances. We appreciate your patience.
4. Returns & Exchanges
Due to the perishable, handmade, and regional specialty nature of our products, we do not accept returns.
However, customer satisfaction is a priority. If you:
Receive a damaged or incorrect item,

Notice any issue upon delivery,

Please contact us within 48 hours of receiving your order at [insert email/contact form link]. Kindly include:
Your order number

Photos of the issue

A brief description

We will investigate the matter and offer a suitable resolution, which may include a replacement or credit, at our discretion.
5. Order Cancellations
Orders can be cancelled within 6 hours of placement by contacting us directly.

After 6 hours, we cannot guarantee cancellation as the order may have already entered processing or packaging.

Refunds for cancelled orders (within the allowable window) will be processed to your original payment method within 5–7 business days.

6. Payments
We accept secure online payments via:
Credit/Debit Cards (Visa, Mastercard, etc.)

UPI

Other digital wallets (where available)

All transactions are processed through trusted payment gateways with end-to-end encryption.
Prices are listed in INR (₹) and are inclusive of all applicable taxes, unless otherwise mentioned during promotional offers or bulk orders.
7. Contact Us
For questions about your order, product availability, or assistance, feel free to reach out:
OHANKI – Flavors of Nagaland
Email: ohanki.dimapur@gmail.com
Phone: 9233586484
Website: www.ohanki-nagaland.com